Privacy Policy

1. Introduction

At Deponpalonu ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deponpalonu.com or use our tourism services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Travel preferences and requirements
• Payment information (processed securely through third-party providers)
• Emergency contact information
• Dietary restrictions and medical information (when relevant to your travel)
• Feedback and reviews about our services

2.2 Automatic Information

When you visit our website, we may automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Location data (with your consent)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our tourism services
• Processing bookings and payments
• Communicating with you about your travel arrangements
• Sending marketing communications (with your consent)
• Personalizing your experience on our website
• Complying with legal obligations
• Protecting against fraud and ensuring security
• Analyzing website usage and improving our services

4. Legal Basis for Processing (GDPR)

If you are located in the European Union, our legal basis for collecting and using your personal information depends on the context:

• Contract performance: Processing necessary to fulfill our service agreements
• Legitimate interests: Improving our services and website functionality
• Legal compliance: Meeting regulatory requirements
• Consent: Marketing communications and optional features

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Hotel and accommodation providers
• Transportation companies
• Tour operators and guides
• Technology service providers

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.4 Protection of Rights

We may disclose information to protect our rights, property, or safety, or that of our users or others.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication measures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Booking and travel information: 7 years for accounting and legal purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 2 years
• Customer support records: 3 years

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected].

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

For travelers under 18, we require parental or guardian consent for participation in our tours and activities.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Australia where our company is based. We ensure that such transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you have concerns about our handling of your personal information, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Australia, you can contact the Office of the Australian Information Commissioner (OAIC).