Terms of Service

1. Acceptance of Terms

Welcome to Deponpalonu! These Terms of Service ("Terms") govern your use of our website, services, and any related applications or services provided by Deponpalonu ABN 12 345 678 901 ("Company," "we," "us," or "our").

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access or use our services.

2. Description of Services

Deponpalonu provides Australian tourism services including:

• Guided tours and excursions
• Accommodation booking services
• Transportation arrangements
• Custom travel package planning
• Tourism consultation and advice

We act as an intermediary between travelers and various service providers including hotels, tour operators, and transportation companies.

3. Booking and Payment Terms

3.1 Reservations

All bookings are subject to availability and confirmation. A booking is not guaranteed until you receive written confirmation from us.

3.2 Payment

• Full payment or deposit is required at the time of booking
• We accept major credit cards and bank transfers
• All prices are in Australian Dollars (AUD) unless otherwise specified
• Prices are subject to change without notice until booking is confirmed

3.3 Additional Costs

Unless specifically included, the following costs are not covered:

• International airfare
• Travel insurance
• Meals not specified in the itinerary
• Personal expenses and gratuities
• Visa and passport fees

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

Cancellation charges apply as follows:

• More than 30 days before departure: 10% of total cost
• 15-30 days before departure: 25% of total cost
• 7-14 days before departure: 50% of total cost
• Less than 7 days before departure: 100% of total cost

4.2 Cancellation by Deponpalonu

We reserve the right to cancel any booking due to:

• Insufficient participant numbers
• Weather conditions or natural disasters
• Government restrictions or safety concerns
• Force majeure events

In such cases, we will provide a full refund or alternative arrangements.

4.3 Refund Processing

Refunds will be processed within 14 business days of approved cancellation to the original payment method.

5. Travel Requirements

5.1 Documentation

Travelers are responsible for ensuring they have:

• Valid passport (minimum 6 months validity)
• Appropriate visas and permits
• Travel insurance coverage
• Required vaccinations or health certificates

5.2 Health and Safety

Travelers must:

• Disclose any medical conditions that may affect participation
• Follow all safety instructions provided by guides
• Maintain appropriate travel insurance
• Comply with local laws and regulations

6. Liability and Insurance

6.1 Limitation of Liability

To the maximum extent permitted by law, Deponpalonu's liability is limited to the cost of services provided. We are not liable for:

• Acts of third-party service providers
• Weather-related delays or cancellations
• Personal injury or property damage
• Consequential or indirect damages
• Actions of other tour participants

6.2 Insurance Requirements

All travelers must have comprehensive travel insurance covering:

• Medical expenses and emergency evacuation
• Trip cancellation and interruption
• Personal liability coverage
• Loss or damage to personal belongings

7. Conduct and Behavior

Participants must conduct themselves in a manner that:

• Does not endanger themselves or others
• Respects local customs and cultural sensitivities
• Follows environmental protection guidelines
• Complies with guide instructions and safety protocols

We reserve the right to remove participants who violate these standards without refund.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Deponpalonu or its licensors and is protected by copyright laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, extreme weather conditions
• Government actions, war, terrorism
• Strikes, labor disputes
• Pandemics or health emergencies
• Technical failures or cyber attacks

11. Dispute Resolution

11.1 Complaints Procedure

If you have a complaint about our services:

• Contact us immediately at [email protected]
• Provide detailed information about the issue
• Allow us reasonable time to investigate and respond

11.2 Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.

12. Modifications to Terms

We may modify these Terms at any time by posting updated terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

14. Contact Information

For questions about these Terms of Service, please contact:

15. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.